BhimaPolicies
Policies Details
Return & Refund Policy
Effective Date: 01 July 2026 | Last Updated: 01 July 2026
1. Eligibility for Return
Returns are accepted only on the following grounds:
Manufacturing defect in the product
Product received does not match the order (wrong item)
Discrepancy in weight, purity, or stone specification from what was ordered
Damage to the product, provided it is evidenced per Clause 3
Returns will not be accepted for reasons of personal preference, change of mind, or similar subjective reasons. All sales are final except under the grounds listed above.
2. Return Request Window
A return request must be raised within 24 hours of delivery confirmation, along with the mandatory evidence specified in Clause 3. Requests raised after this window will not be accepted, except where required otherwise by applicable law.
3. Mandatory Evidence
Any return request on grounds of damage or discrepancy must be supported by the unedited unboxing video and any supporting photographs, submitted within the same 24-hour window, as required under the Packaging & Tamper-Evidence Policy. Return requests for damage/discrepancy will not be accepted without this evidence. Returns for manufacturing defects discovered without visible damage at unboxing (e.g., a stone-setting fault noticed later) must also be reported within 24 hours of delivery, supported by clear photographs/videos of the defect.
4. Return Request Process
Return requests must be raised only through the customer's registered email address with Bhima Jewellery, along with the order number, reason for return, and supporting evidence as per Clause 3. Requests through any other channel will not be processed.
5. Product Condition for Return
The product must be returned unused, unworn, and in its original condition, with all original tags, certificates, invoice, and packaging (including the inner box) intact, except where the return is on account of a manufacturing defect that is inherent to the product itself.
6. Reverse Pickup
Upon approval of a return request, Bhima Jewellery will arrange and bear the cost of reverse pickup of the product from the customer's address. The customer must hand over the product, securely packed, to the designated logistics partner at the scheduled pickup.
7. Quality Check
All returned products undergo a quality check at Bhima Jewellery's facility upon receipt to verify the reported defect/discrepancy and confirm the product condition per Clause 5. The refund will be processed only after the product successfully clears this quality check.
8. Refund Amount and Timeline
On successful quality check, the customer will receive a full refund of the amount paid, with no deductions. The refund will be processed to the original payment method, per the timelines specified in the Payment Policy.
9. Rejected Returns
If the quality check reveals that the product does not match the reported reason for return (e.g., shows signs of use/wear, missing original packaging/certificates, or no defect is found), the return request will be rejected, and the product will be shipped back to the customer at their cost. No refund will be processed in such cases.
10. Exclusions
Returns are not applicable to products explicitly marked as non-returnable on the product page at the time of purchase, if any such category is introduced in the future, as determined by Bhima Jewellery from time to time.