BhimaPolicies

Effective Date: 01 July 2026 | Last Updated: 01 July 2026

Bhima Jewellery delivers across all serviceable pin codes in India through its logistics partners. Serviceability for a specific pin code is confirmed at checkout; in rare cases where a pin code is temporarily unserviceable due to logistics constraints, the customer will be notified and offered an alternative delivery address or a full refund.

Estimated delivery timelines will be displayed at checkout and may vary based on the delivery location, product availability, and logistics partner schedules. Timelines are estimates and not guaranteed delivery dates; Bhima Jewellery is not liable for delays caused by logistics partners, courier disruptions, force majeure events, or incomplete/incorrect address details provided by the customer.

All orders are shipped through insured logistics partners, with insurance coverage equal to the full order value, at no additional cost to the customer. This insurance covers loss or damage to the product while in transit, up to the point of delivery confirmation.

Given the high value of jewellery products and the absence of Cash on Delivery, delivery will be made only upon presentation of valid government-issued photo ID proof by the recipient, matching the name registered against the order. Acceptable ID proofs include Aadhaar Card, PAN Card, Passport, Voter ID, or Driving Licence. Delivery cannot be completed and the package will not be handed over if the recipient is unable to furnish matching ID proof at the time of delivery.

Delivery will only be made to the customer named on the order, or to an alternate recipient explicitly authorized in writing (via registered email) by the customer prior to dispatch, provided the alternate recipient also furnishes valid matching ID proof as specified in their authorization.

The logistics partner will make a maximum of 2 delivery attempts (1 initial attempt + 1 reattempt) for each order. If delivery cannot be completed after these 2 attempts due to recipient unavailability, incorrect address, or failure to furnish valid matching ID proof, the order will be treated as Return to Origin (RTO), and the Order Cancellation Policy refund terms (including the 3% cancellation charge) will apply, as determined by Bhima Jewellery from time to time.

The customer is responsible for providing a complete and accurate delivery address and contact number. Bhima Jewellery and its logistics partners are not liable for non-delivery or delays resulting from incorrect, incomplete, or outdated address information provided by the customer.

Delivery is deemed complete upon the recipient's ID verification and signed/OTP acknowledgment of receipt at the doorstep. This acknowledgment marks the start of the return/exchange eligibility window under the Return Policy.